SHIPPING & REFUNDS
Our goal is to offer you the best shipping options, no matter where you live. We will ship to all countries in the world, except war-zones.
The time frame for order delivery is divided into two, or sometimes three, parts:
Processing time: Order verification, quality check and packaging. All orders will be processed the same day they're received whenever possible, ensuring that we provide the very highest levels of responsiveness to you at all times.
Preparation time: Nearly all of the products available from Historic Elixirs are artisanally hand-prepared in small batches. Usually we will have stock on hand. Sometimes we must prepare a new batch to fulfill your order. This ensures that you are receiving the freshest product possible. Please allow for 7 to 14 days preparation time. When we have stock on hand, your order is processed, packaged and shipped immediately.
Shipping time: This refers to the time it takes for items to be shipped from our workshop in India to you. Shipping time usually takes between 3 to 7 working days.
Orders of $1,000 U.S. dollars or more: qualifies for FREE SHIPPING using DHL Express International Courier Service, and includes full door-to-door tracking.
Orders of $500 U.S. dollars or more: we'll share the shipping costs with you. Pay just $30 USD for shipping using DHL Express International Courier Service, and includes full door-to-door tracking.
Orders of less than $500 U.S. dollars: $60 USD for shipping using DHL Express International Courier Service, and includes full door-to-door tracking.
The customer is solely responsible for any import duties and taxes
Shipments to Russia, Malaysia, Israel, Indonesia, all South- and Central-American countries and a few others, please understand that the postal service can be unpredictable in these countries and other developing nations and orders sometimes spend over a month in transfer.
Shipments to EU, UK, United States, Canada and Australia usually arrive within 7 to 14 business days. Due to random customs clearance procedures beyond our control, some orders can occasionally take up to 20 working days or more to arrive, but this is rare.
Your Country's Custom and Import Policies: Occasionally a customer may be required to pay additional import duties and taxes which are levied once a shipment arrives at the country of destination. It is important for you to become familiar with the Customs policies for your country before ordering. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you are importing to can result in your order incurring import duties, the delivery being delayed or returned to us.
Understandably, customs departments may scrutinize small vials of powders - a practice both natural and reasonable. Any and all products considered foods or medicaments are tightly regulated by most countries' FDA (Food and Drug Administration). For this reason, your shipment will be accurately classified for customs as 'health-supplements':
Harmonized System (HS) Tariff number/s:
ITC 30039011 of Ayurvedic system
ITC 30039012 of Unani system
ITC 30039013 of Siddha system
We also include a 'certificate of non-dangerous goods' with all shipments. Your shipment is accurately designated as:
"Herbal and/or Mineral Product Sample/s
Samples of product for education, free distribution or market promotion"
...and as having no commercial [meaning no re-sell] value, value for customs of importing country less than $20.00 USD (U.S. dollars or equivalent). These efforts to protect delivery of your shipment in no way guarantee hassle-free customs clearance, but often it does help. If you require any further documentation from us in order to clear your parcel, contact us immediately with your requirements.
In case you haven't received your order after 20 working days, please contact us directly and we will investigate. We politely ask that you allow us to investigate prior to opening a PayPal case, as it typically is a postal matter having to do with international cross-border commerce rather than an error on our part.
Due to the nature of the products offered at Historic Elixirs™, each sale is final.
Thank you in advance for your understanding of this matter. Please refer to the Shipping Policy above for a better understanding of shipping options and delivery times. All shipments come with a tracking number and can be tracked throughout each stage of delivery.
Shipments normally take approximately 2 weeks or less to arrive, but in rare cases can take from 4 to 6 weeks or more. Customs clearance can also cause delays. These processes are unfortunately beyond our control. If your product takes longer than 6 weeks to arrive, we will immediately file an investigation report to determine the status of the shipment.
Any shipment that takes longer than 6 weeks to arrive will be thoroughly investigated to determine whether the shipment is simply delayed by the carrier beyond our control, or lost in transit. Shipment determined "lost in transit" following investigation qualify for a full refund.